Delivery & Returns

Standard Shipping (Monday - Saturday)

  • Your parcel will be delivered around 2-5 *working days
  • At an additional cost of £3.95

Free Standard Shipping (Monday - Saturday)

  • Your parcel will be delivered around 2-5 *working days
  • On all orders above £40 within the UK

    * Working Days are Monday-Friday (excluding Bank Holidays).

    We use Royal Mail Tracked delivery to send all of our parcels, you shall receive a tracking number when your order has been dispatched. You will be able to use this tracking number to chase your order or investigate its location with Royal Mail directly. 

    Delivery update COVID-19

    Unfortunately we are currently experiencing delays and delivery issues due to Royal Mail delays and shipping restrictions from Covid-19. The following delivery times are based on the latest guidance from Royal Mail and our recent experience: (UK – four to 10 working days after dispatch).

    We kindly request you allow 10 working days before contacting us about receiving your order. If you do not receive your order in 10 working days or if you have another issue with your order,  please contact customer service by emailing us at info@omnia-baby.com.

     

     Returns Policy

    CHANGE OF MIND

    • All sales are final and unfortunately due to health and hygiene we are unable to accept change of mind refunds, returns or exchanges.

    • Please choose carefully before checkout is complete. 

    FAULTS & RETURNS

    • All of our products undergo a stringent quality control check prior to leaving our care.
    • Returns are not eligible for normal wear & tear, or rough handling and/or incorrect use of our products
    • We will not refund or exchange for minor cosmetic irregularities for (for eg. fraying, colour discrepancies which are common in factory mass production).
    • Unfortunately we can not guarantee our products will be stain-proof for all food any of our silicone products come into contact with and will not be able to provide refund or exchange on any stained products.
    • With Silicone colouring there may be some slight cosmetic colour discrepancies, we do not accept returns due to slight colour these slight colour differences. 
    • Please note that silicone suction does not work on most wooden or textured surfaces and we will not approve requests for refunds or returns due to this reason.
    • If there is a fault with your product please contact us within 28 days of receiving to advise us.
    • The product will undergo inspection upon return to us the for approval of the exchange
    • In the event that the item is deemed faulty, we will reimburse postage costs to the customer.
    • We may offer an exchange or store credit note and in some cases a refund.
    • If approved for exchange, this is for same product /style previously purchased. For further details please see our Terms of Service Page.

    Your order accepts our Terms and Conditions, if unsure please see our Terms and Conditions page before purchase.