Delivery & Returns

Omnia Baby UK Shipping Policy

All of our UK delivery Omnia Baby parcels are shipped using Tracked 48 Signed For service as standard, using our Royal Mail collection service. Once your parcel has been lovingly packaged by a member of our team and collected by Royal Mail you will receive an email and/or text message containing the full details of how you can track the delivery of your order with your Royal Mail Tracking Number. You can use this tracking number to track your parcel's location and expected delivery date and time.

If you have any questions or do not receive a confirmation and delivery email from us, please email us at info@omnia-baby.com.

Standard 48hr Shipping (Monday - Friday)

Your parcel will be delivered around 2-5 *working days
At an additional cost of £3.95

Free UK 48hr Shipping on orders over £40 (Monday - Friday)

Your parcel will be delivered around 2-5 *working days
On all orders above £40 within the UK

* Working Days are Monday-Friday (excluding Bank Holidays).

Delivery update COVID-19

Unfortunately we are currently experiencing delays and delivery issues due to Royal Mail delays and shipping restrictions from Covid-19. The following delivery times are based on the latest guidance from Royal Mail and our recent experience: (UK – four to 10 working days after dispatch).

We kindly request you allow 10 working days before contacting us about receiving your order. If you do not receive your order in 10 working days or if you have another issue with your order, please contact customer service by emailing us at info@omnia-baby.com.

Omnia Baby International Shipping Policy

All of our International delivery Omnia Baby parcels are shipped using International Business Parcel Tracked Country Priced MP7. Once your parcel has been lovingly packaged by a member of our team and collected by Royal Mail you will receive an email and/or text message containing the full details of how you can track the delivery of your order with your Royal Mail Tracking Number. You can use this tracking number to track your parcel's location and expected delivery date and time.

Store postage method European Standard (10-15 working days approx)

International Orders - **Due to current COVID19 related disruptions, the international logistics system is experiencing significant delays due to a lack of available flights and increased parcel volumes. Orders can take up to 25 days to arrive**

If you have any questions or do not receive a confirmation and delivery email from us, please email us at info@omnia-baby.com.

Shipping Terms and Conditions

Shipping costs are calculated at the time of checkout and are based on the weight and location of delivery for your order. Delivery times are all estimates provided by our courier delivery partners, however these unfortunately cannot be guaranteed.

Royal Mail attempted delivery:

"If nobody was in when we attempted to deliver something to your address, we’ll leave a red 'something for you' card. The card explains why we couldn’t deliver and shows how you can collect your item or arrange a Redelivery.

You can collect your item from your local Customer Service Point (CSP). Your card will give details of where this is and the opening hours. It will also tell you how long to wait before trying to collect. Find the CSP for your postcode.

We’ll hold items for 18 days. If they’re not redelivered or collected in that time, we’ll return them to the sender.

If your item was sent using Royal Mail Tracked 24 or 48®, as well as leaving you a 'Something for you' card we may also send you an electronic SMS/email notification to let you know your item is ready to collect."

Omnia Baby reserves the right to charge for re-delivery if the item was not collected in time or if a re-delivery is not arranged by you on receipt of an 'attempted delivery' card from the courier.

Incorrect Shipping Address Details

We will deliver the products ordered to the address that has been provided for delivery when the order was placed. We ask that customers check that the delivery addresses that has been provided must be accurate, correctly inputted and include a full postcode, in accordance with postal service addressing regulations. If an order is delayed or lost in the post due to an incorrect or incomplete address/postcode being provided by the customer, Omnia Baby is not liable and the customer will be subject to additional product purchase charges and delivery charges if applicable. We reserve the right to ask you to wait up to 28 working days before we re-dispatch the item.

Customs and Import Charges (International customers outside the UK).

Customs and duty fees are not included within the final cost of the order upon checkout. Once your order is dispatched and reaches the destination country, if there are any applicable customs, import duties, fees, taxes, and any other charges it is the responsibility of the customer to pay. We cannot determine the duty fees for a specific country, please contact your local customs office if you have any questions.

Omnia Baby Returns Policy

CHANGE OF MIND

All sales are final and unfortunately due to health and hygiene we are unable to accept change of mind refunds, returns or exchanges once your parcel has been dispatched.
Please choose carefully before checkout is complete.

FAULTS & RETURNS

All of our products undergo a stringent quality control check prior to leaving our care.
Returns are not eligible for normal wear & tear, or rough handling and/or incorrect use of our products.
We will not refund or exchange for minor cosmetic irregularities.
Unfortunately we can not guarantee our products will be stain-proof for all food any of our silicone products come into contact with and will not be able to provide refund or exchange on any stained products.
With Silicone colouring there may be some slight cosmetic colour discrepancies, we do not accept returns due to slight colour these slight colour differences.
Please note that silicone suction does not work on most wooden or textured surfaces and we will not approve requests for refunds or returns due to this reason.
If there is a fault with your product please contact us within 28 days of receiving to advise us.
The product will undergo inspection upon return to us the for approval of the exchange
In the event that the item is deemed faulty, we will reimburse postage costs to the customer.
We may offer an exchange or store credit note and in some cases a refund.
If approved for exchange, this is for same product /style previously purchased. For further details please see our Terms of Service Page.